For Fluke Networks, I developed training videos. Here is a sample page from a video script. Each topic heading in the script represents a 5-15 min. video segment (module). For project review purposes, at the top of each segment is a summary of the ideas presented within the segment. Each numbered row in the table represents each individual audio file intended for the voice-over recording. The purpose for breaking the audio into small files makes it easy to keep the audio and video in sync during video production. Bracketed items summarize the intended visual for the voice-over talent. The final video contained static visuals (such as Powerpoint slides) and software user interface, point-and-click, screen capture video —all narrated with voice-over audio.

For Intel Corporation, I was a lead training presentation developer for the channel partner training program. This sample is from a presentation I developed to train Intel channel partners about networking security solutions using Intel vPro technology.

For Intel Corporation, I was the lead presentation developer for a new Intel/Microsoft partner solution. My responsibility entailed working with a cross-functional team of subject matter experts from both Intel and Microsoft to gather, edit, write copy and develop the training presentation. The team included project managers, engineering staff and marketing staff.

For American Express Global Financial Services, I developed a help system for customer service support representatives (CSRs). At the time of this project, AMEX was introducing a pilot program for chip-integrated, smart cards. The help system enabled CSRs to answer customer's questions about using the new card.